FAQ
The quick version of what most clients want to know. If yours isn't here, submit a request or reach out and we'll sort it.
Anything Tangram Technology designed and installed — displays and video walls, video conferencing rooms, control systems, microphones and audio DSP, room scheduling, digital signage, and the networking that ties it together. If it's part of the space we built, it's fair game.
The more specific, the faster we move: the site and room name, what's happening (and when it started), and how it's affecting the space. A photo or short video of the issue or any on-screen error is the single best thing you can attach.
Every request gets a ticket the moment it's submitted, and we respond within [ your response-time target — e.g. one business day ]. Urgent issues affecting a live meeting or event are prioritized — call the service line and flag it in your request.
It depends on your warranty status and whether you're on a service or support agreement. We'll confirm coverage when we review your ticket, and we'll always let you know before any billable work begins — no surprises.
Yes — and it's often the fastest fix. Many issues can be diagnosed and resolved remotely by our team before anyone needs to visit. When a site visit is required, we'll schedule it with you.
You'll get email updates as your ticket progresses. If you need a status check in the meantime, reply to your ticket email or contact the service team with your ticket number.
Call the service line right away and submit a request marked urgent so it's documented. Note it's affecting a live meeting or event so we can prioritize and get you back up as quickly as possible.
Absolutely. Adds, moves, changes, and upgrades all start the same way — submit a request describing what you'd like, and we'll route it to the right person to scope it out.
